Privacy Policy

Last updated: August 2026

Who We Are

Accolade Fencing Pty Ltd ("Accolade Fencing", "we", "us") is a family-owned fencing manufacturer and supplier located at 1/66 Kabi Circuit, Deception Bay QLD 4508. This policy explains how we collect, use and look after your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What We Collect

We collect information you choose to give us, most commonly when you:

  • request a quote or contact us through our website forms (name, phone number, email address, suburb, project details and any site photos you upload);
  • call, email or visit our warehouse (contact details and details of your enquiry or order);
  • buy products from us (order, delivery and payment details).

Our website also uses standard technical data such as browser type and pages visited to help the site work properly. Embedded services such as Google Maps may set their own cookies when you interact with them.

How We Use Your Information

We use your information to:

  • prepare and follow up quotes you have requested;
  • process and deliver orders, and arrange pickups;
  • answer questions and provide product advice;
  • recommend independent local installers, but only when you ask us to;
  • keep records we are legally required to keep.

We do not sell your personal information, and we do not use it for third-party marketing.

Storage and Security

Quote and contact form submissions are stored securely in our website system and email. Our website is hosted on managed servers that may be located overseas; we take reasonable steps to ensure hosting providers protect information to a comparable standard. We keep personal information only as long as it is needed for the purposes above or as required by law.

Third-Party Services

Our website uses a small number of third-party services to function, including web hosting and embedded Google Maps. We may also use website analytics tools that collect anonymised usage statistics. These providers have their own privacy policies covering the data they process.

Access, Correction and Complaints

You can ask us at any time to access, correct or delete the personal information we hold about you. Contact us on (07) 3204 9994, through our contact page, or in person at 1/66 Kabi Circuit, Deception Bay QLD 4508. If you believe we have mishandled your information and we cannot resolve your concern, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page with the date it was last updated.